Remote Tier 3 Technician
Location: Remote
Employment Type: Full-time
Reports To: Operations Manager

We are seeking a highly skilled Remote Tier 3 Technician to join a growing managed IT services team. This role serves as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 teams. The ideal candidate is an experienced problem-solver who thrives in a fast-paced, collaborative environment and enjoys working across a wide range of technologies.

Benefits and Compensation

• Permanent Work from Home
• Paid Time Off
• Monthly Performance Bonus
• Annual Bonus
• Health Allowance

What you’ll do

Advanced technical support & escalation:
Act as the final escalation point for technical support issues across client environments.

Server & systems administration:
Troubleshoot, maintain, and administer:

• Windows Server environments (2012 R2 and newer)
• Active Directory, DNS, DHCP, and Group Policy
• Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)

Migration projects:
Plan and execute complex email and server migrations, including on-prem to cloud or hybrid setups.

RMM management:
Configure, manage, and optimize Remote Monitoring & Management (RMM) platforms to ensure reliable and proactive system performance.

Collaboration & documentation:
Maintain accurate documentation of client systems, procedures, and network configurations. Collaborate with project teams on new deployments and infrastructure upgrades.

After-hours support:
Participate in an on-call rotation and handle after-hours technical emergencies as required.

What you’ll bring

• 5+ years of experience in technical support or system/network administration roles
• Strong knowledge and hands-on experience with:
  • Windows Server (2012 R2–2022)
  • Microsoft 365 administration
  • Active Directory and domain migrations
  • Server and email migrations (Exchange to M365, on-prem to cloud)
  • RMM tools and management best practices
• Experience working in an MSP or multi-client environment

Preferred Experience

• Familiarity with:
  • ConnectWise Manage / Automate
  • NinjaOne RMM
  • 3CX phone systems
• PowerShell scripting for automation
• Certifications such as Microsoft Certified: Azure Administrator Associate, MCSA, or CompTIA Server+

How you work (competencies that matter)

Technical Expertise • Problem Solving • Communication • Customer Focus • Organization • Dependability • Initiative • Team Collaboration