Technical Support Specialist - Fintech

Location: Remote — Canada

Employment Type: Full-time

Be the first line of trust.

We’re launching a simple, transparent banking product: a Visa® debit card and savings-like account designed for customers who may be new to financial services. We’re looking for empathetic Technical Support Specialists to guide customers with clarity, care, and patience.

Benefits and Compensation

• Permanent Work from Home
• Paid Time Off
• Monthly Performance Bonus
• Annual Bonus
• Health Allowance

What you’ll do

• Customer support: Provide empathetic help via chat, phone, and email for card and account issues.
• Customer education: Guide customers on direct deposits, card usage/declines, statements, and ACH transactions.
• Fraud & dispute triage: Escalate fraud, security, and dispute cases per SOPs.
• Cross-team collaboration: Work closely with wireless support teams to ensure seamless customer handoffs.
• Case management: Maintain accurate notes, update ticketing/CRM systems, and share feedback to improve resources.

Why you’ll love it here

• Direct impact: You’ll be the first voice of reassurance for customers new to banking.
• Growth path: Develop skills in fintech support with room to progress into more complex cases.
• Team spirit: Clear SOPs, collaborative colleagues, and supportive leadership.
• Modern tools: Work with ticketing/CRM systems, with openness to smarter ways of supporting customers.

What you’ll bring

• 1–3+ years in fintech/banking/payments support (card issuing, ACH, deposits, disputes) OR strong adjacent experience with the aptitude to learn.
• High empathy and patience; ability to explain banking concepts in simple terms.
• Comfort with ticketing/CRM tools and multitasking across multiple channels.
• Team mindset and good judgment on when to escalate.
• Nice to have: exposure to MVNO/wireless support.