Customer Support Specialist (Transportation)

Remote

Full Time

Mid Level

Customer Support Specialist (Transportation)

Location: Remote — Philippines (collaborating daily with a U.S.-based client)

Employment Type: Full-time

Client Overview

Our client is a leading U.S.based company specializing in the remarketing and auction of recreational and powersports vehicles. They work closely with dealers, manufacturers, and financial institutions to help manage, move, and optimize vehicle inventory across the country. With a large national footprint and high transaction volume, the client plays a critical role in inventory liquidation, transportation coordination, and operational efficiency.

Role Overview

The Customer Support Specialist (Transportation) provides day-to-day operational support related to inventory movement, routing, and delivery coordination. This role requires strong attention to detail, clear communication, and the ability to work closely with U.S.-based teams, customers, and third-party carriers to ensure timely and accurate delivery of inventory.

Benefits and Work Setup

Permanent Work From Home
Paid Time Off
Monthly Performance Bonus
Annual Bonus
Health Allowance

What You’ll Do

Support customers with routing, delivery, and transportation-related inquiries
Complete daily operational tasks such as phone calls, data entry, and issue resolution in a timely manner
Coordinate and communicate with carriers to ensure proper routing, delivery, or re-routing of units
Proactively update customers on delivery status and address delays or exceptions
Maintain accurate records and documentation related to transportation and inventory movement
Collaborate closely with internal operations and logistics teams to support business goals

What You’ll Bring

Experience in customer support, logistics, transportation coordination, or operations
Hands-on experience supporting or working with any of the following:
Motorcycles, ATVs, Side X Sides, Utility Vehicles, Personal Watercraft, Snowmobiles, Trailers, Recreational Vehicles, or Boats
U.S.-based operations or transportation support experience is a must
Strong written and verbal communication skills
High attention to detail with strong organizational and time-management skills
Comfort working with systems, data entry, and operational tools
Ability to work independently while collaborating with a remote, cross-functional team
A proactive, problem-solving mindset with a customer-first approach

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- Name
- Company and Position Title
- Email Address*

Can you describe your experience supporting clients in the logistics or transportation industry?*

Have you handled customer support tickets or inquiries related to transportation, delivery, and routing for motorcycles, ATVs, boats, trailers, or other recreational vehicles?*

Have you ever coordinated delivery or pickup of large-ticket vehicle assets?*

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Customer Support Specialist (Transportation)

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