The Senior IT Cloud Technician plays a crucial role in managing and maintaining an organization's cloud infrastructure and services. This role involves a combination of technical expertise, problem-solving skills, and strong communication abilities to ensure the efficient operation and optimization of cloud-based systems. The Senior IT Cloud Technician collaborates closely with other IT teams, as well as business stakeholders, to deliver reliable and scalable cloud solutions that align with the organization's goals.

Responsibilities:

1. Cloud Infrastructure Management:

   • Oversee the design, implementation, and ongoing management of cloud environments (e.g., AWS, Azure, Google Cloud) to ensure optimal performance, security, and availability.
   • Monitor cloud resources, including virtual machines, storage, and networking components, to proactively identify and address potential issues.
   • Scale cloud resources as needed to accommodate changing workloads and business requirements.

2. Troubleshooting and Issue Resolution:

   • Investigate and diagnose complex technical issues related to cloud services, identifying root causes and implementing effective solutions.
   • Collaborate with cross-functional teams to resolve incidents promptly, minimizing downtime and impact on users.
   • Provide advanced technical support and guidance to junior technicians and other IT staff.

3. Security and Compliance:

   • Implement and enforce security best practices in cloud environments, including identity and access management, encryption, and network security.
   • Stay updated with industry trends and emerging threats, ensuring that cloud infrastructure remains compliant with relevant regulations and standards.

4. Performance Optimization:

   • Monitor cloud resource utilization and performance metrics, identifying opportunities to optimize resource allocation and enhance overall system performance.
   • Implement strategies to improve load balancing, latency reduction, and response times of cloud applications.

5. Automation and Scripting:

   • Develop and maintain automation scripts for provisioning, configuring, and managing cloud resources, utilizing tools like Terraform, Ansible, or cloud provider-specific automation tools.

6. Backup and Disaster Recovery:

   • Design and implement robust backup and disaster recovery strategies for cloud-based systems, ensuring data integrity and availability in case of failures or outages.

7. Collaboration and Communication:

   • Collaborate with other IT teams, developers, and stakeholders to understand their requirements and provide guidance on leveraging cloud services effectively.
   • Communicate technical information and solutions to non-technical stakeholders in a clear and understandable manner.

8. Documentation:

   • Maintain comprehensive documentation of cloud architecture, configurations, procedures, and troubleshooting steps.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Solutions Architect) are highly desirable.
• Proven experience in managing and troubleshooting cloud infrastructure, including IaaS, PaaS, and SaaS solutions.
• Strong knowledge of cloud networking, security, and best practices.
• Proficiency in scripting languages (e.g., Python, PowerShell) for automation tasks.
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills.
• Ability to work independently and lead technical projects.
• Experience with DevOps practices and tools is a plus.