Mobile Hardware Technical Support Level 1 (Bilingual Spanish)
Remote
Full Time
Entry Level
We are seeking a skilled Mobile Hardware Technical Support Level 1 Agent with a background in Unix, Networking, and Command-line interface (CLI) operations. As an integral part of our technical support team, you'll be responsible for providing expert-level assistance to resolve technical issues, ensuring optimal functionality of our products & services.
Compensation and Benefits:
- Salary Range: Php 60,000- Php 85,000
- Permanent Work from Home
- Paid Time Off (VL/ SL)
- Annual Bonus
- Monthly Performance Bonus
- Health Allowance
Key Responsibilities:
- Technical Troubleshooting: Utilize knowledge of Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently.
- Customer Support: Deliver exceptional customer service by promptly responding to inquiries, guiding users through issue resolution, and ensuring a positive support experience
- Ticket Management: Manage and prioritize incoming technical support tickets, ensuring timely resolution within defined service level agreements (SLAs).
- Collaboration: Work closely with team members such as engineering, operations, and product development to escalate complex issues, provide feedback, and contribute to continuous improvement initiatives.
If you are a tech-savvy and detail-oriented professional with experience in mobile hardware support and bilingual communication, we encourage you to apply and become part of our dynamic team.
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