Job Summary:

We are seeking a detail-oriented and proactive Project Coordinator/RMM Engineer to support our IT team in managing projects and handling Remote Monitoring & Management (RMM) tasks. This role will assist with Tier 2 and Tier 3 support needs, ensuring smooth project execution and efficient resolution of RMM tickets. The ideal candidate will excel in project coordination, internal communication, and non-customer-facing IT support tasks.
 

Compensation, Work Schedule and Benefits:

• Salary Range: Php 50,000 to Php 70,000
• Work Schedule: 8:00 AM - 5:30 PM EST
• Permanent Work from Home
• Paid Time Off (VL/ SL)
• Annual Bonus
• Monthly Performance Bonus
• Health Allowance

Key Responsibilities:

• Collect and organize project-related data into spreadsheets and documents.

• Manage project schedules and ensure timely updates.

• Communicate with internal teams regarding project progress and requirements.

• Assist in back-end project delivery tasks, including audits and project reviews.

• Handle RMM tickets, such as patch failures and SentinelOne alert resolutions.

• Escalate technical issues to the appropriate internal teams when necessary.

• Create well-structured, client-facing documentation for projects and new systems.

Required Skills & Qualifications:

• Experience with ConnectWise RMM and ConnectWise Manage (PSA).

• Strong understanding of project management processes and structures.

• Excellent organizational and multitasking abilities.

• Ability to work independently and proactively.

• Strong analytical and problem-solving skills.

Bonus Skills:

• Proficiency in creating well-formatted and professional documents.

• Familiarity with IT project coordination and auditing processes.

• Experience with IT service management and automation tools.

Additional Notes:

We welcome candidates who can bring valuable insights into refining our project coordination and RMM processes. If you thrive in a dynamic environment and are eager to contribute to an evolving role, we encourage you to apply.