Senior Helpdesk Engineer (PH)

Manila, Manila, Philippines

Full Time

Mid Level

Role Summary:

We are seeking a skilled and experienced Technical Support Engineer with extensive Unix, Networking, and Command-line interface (CLI) operations. As an integral part of our technical support team, you'll be responsible for providing expert-level assistance to resolve technical issues, ensuring optimal functionality of our products & services.

Position Responsibilities:

Utilize experience in Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently.
DAILY time entry accounting for at least 8 hours
Documentation of Client Networks
Small Projects
T&M service requests
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, the quality of work they perform or are associated with
Ability to pay close attention to detail while performing technically detailed tasks
Ability to deal effectively with stressful situations
Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Ability to provide accurate time estimates for how long a task will take
Understands that the success of individuals is measured by the success of their teams
Ability to quickly learn new technologies through the use of self-study materials and intuition
Ability to articulate technical information clearly and simply to non-technical people
Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
Is self-motivated and can be self-directed when necessary
Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

Experience required with Windows desktop operating systems
Understanding of TCP/IP and troubleshooting Internet connectivity
Experience with routers and firewalls – Meraki, etc
Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network
Understanding of DNS services
Working Knowledge of Wireless Technologies
Experienced in Unix, Networking, and Command-line interface (CLI) operations.

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Senior Helpdesk Engineer (PH)

Role Summary:

Apply for this position