We’re looking for a Helpdesk Technician Level 1 with strong customer service skills and a basic technical foundation.
 

Compensation & Benefits:

• ₱70,000 basic salary
• $500 travel allowance
• ₱5,000 health allowance
• Paid Time Off
• Annual Bonus (at risk)

Job Overview:

The Helpdesk Technician Level 1 will provide remote support to end-users, assisting with troubleshooting Windows and macOS issues, Microsoft 365 administration, networking, and other basic IT tasks. The ideal candidate should have excellent English communication skills and a willingness to learn.

Key Skills & Responsibilities:

• Provide remote technical support via phone, chat, and email.
• Troubleshoot common issues related to Windows, macOS, networking, and Microsoft 365.
• Assist with user account management, password resets, and system configurations.
• Support printers, peripherals, and basic software installations.
• Use remote support tools to diagnose and resolve issues.
• Document troubleshooting steps and resolutions in a ticketing system.
• Follow cybersecurity best practices and educate users on security awareness.